Home / Marketing/ Sri Lanka’s first ‘Digital Customer Experience Management Exchange’ by SLISM

Sri Lanka’s first ‘Digital Customer Experience Management Exchange’ by SLISM

Comments / {{hitsCtrl.values.hits}} Views / Thursday, 11 April 2019 00:00



The Sri Lanka Institute of Service Management (SLISM) successfully conducted Sri Lanka’s first ‘Digital Customer Experience Management Exchange’ at Shangri-La, Colombo. 

SLISM VP Sandra De Zoysa and State of Minister of Finance and Guest of Honour Eran Wickramaratne

The event which was sold out, consisted of 300 eminent academic, private and public sector professionals in the service industry. 

Attended by State Minister of Finance and Chief Guest Eran Wickramaratne, Sri Lanka Port Authority Chairman and Guest of Honour Kavan Ratnayaka, as well as decision makers, senior management professionals and functional heads across banking, telecom, insurance, e-commerce, IT, retail, tourism and hospitality sectors in Sri Lanka, the event featured 20 renowned global and local speakers and panellists in the area of digital transformation and customer experience.

Commenting on the successful conclusion of the conference, SLISM Event Chairperson Rekha Weerasooriya stated: “As the first Digital Customer Experience Management Exchange in Sri Lanka, we are pleased that the event was met with such outstanding support from academic, public and private sector entities and individuals. As we begin to further develop and provide insight for the nation’s Service Management community, we are hopeful that this will spark positive change, boosting Service Management and increase the momentum.”

The event delved into the entire Digital Customer Experience ecosystem via two broad sessions; the combination of data analytics and product innovation to successfully translate data insights into a great product or service to gain competitive advantage. 

Best practices, lessons learnt and the framework and roadmaps for leading a successful customer-centric transformation. Channelling the voice of the customer and experience design expertise to deliver a personalised customer experience in order to build trust and loyalty between customers and businesses.

Concluding on the success of the event, SLISM VP and Dialog Axiata PLC Group Chief Customer Officer Sandra De Zoysa stated: “With the successful collaboration from the Academic, Public and Private Sectors, SLISM is excited about the journey ahead. In order to achieve the Government’s vision of digitally transforming Sri Lanka, SLISM will bring together the service eco-system through education and development to build the capacity of individuals and businesses in customer experience management, fuelling the transition from customer service to a digital customer experience era.”

Share This Article

Facebook Twitter


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

Revitalising the tourist inflows

Wednesday, 22 May 2019

Easter Sunday 21 April terror acts have dealt a very heavy blow on tourism. The inflow has dried up for the moment while it can be presumed that forward selling too may have become sluggish. It is noted that Government has introduced a series of meas

Truth has now arrived, and falsehood has perished

Wednesday, 22 May 2019

“And say: Truth has now arrived, and Falsehood has perished: for Falsehood by its very own nature is bound to perish.” Holy Quran: Chapter 17 Verse 81. Every discussion, debate and discourse that we see and hear over the audio – visual and prin

Afghan refugees face Jaffna’s hostility: These Sri Lankans are crazy

Wednesday, 22 May 2019

Abbas Ahmadi, an IT specialist, was rather high in the Afghan provincial civil service. He is of Hazara ethnicity and persecuted by the majority Pashtuns who ironically dominate the ruling faction as well as the rebelling Taliban.The Hazaras are inpa

One month gone: No charge on over 200 Catholics murdered

Wednesday, 22 May 2019

It’s been one month since the murder of around 300 innocent Catholic children and parents but no has yet been charged for the biggest negligence of duty that Sri Lanka has seen in recent history. The President and Prime Minister have both denied a

Columnists More