‘Redefining the Customer Experience’: Sri Lanka Retail Forum 2019

Most retailers have to balance catering to a younger customer while balancing an ageing demographic. In this setting, retailers are expected to be relevant, innovative and maintain their standards in customer care. How can retailers ensure that there is healthy engagement, consumer expectations, resulting in repeat purchases and customer retention? 

Some of the expert presenters lined up to reveal these insights during the second session of the Sri Lanka Retail Forum are Speaking of Customers Founder/Consultant Marion Van Der Krogt, Upskill People Ltd. Founder/CEO Pete Fullard, Sting Consultants Managing Director Brand Finance/CEO Ruchi Gunawardena and Aramic Digital CEO/Founder Chamira Jayasinghe, with Dialog Axiata Group Chief Customer Officer Sandra De Zoysa as the panel’s moderator. Sri Lanka’s retail industry comes together to identify new trends and map out new strategies at its premier knowledge event, Sri Lanka Retail Forum 2019, which is to be held on 26 and 27 November at the Cinnamon Grand, Colombo. The Forum is organised by Sri Lanka Retailers’ Association and will feature four thematic sessions, with local resource persons and foreign experts in the global retail ecosystem.

The Sri Lanka Retail Forum provides a valuable opportunity for networking and collaboration in the retail industry. If you wish to be a part of this exclusive forum, 

Call – 11 5588 882/11 5588 852 

Email – [email protected]/[email protected].