Uber Eats rolls out comprehensive COVID safety measures

Uber Eats has launched a range of COVID-19 specific safety features allowing customers to access food and essential supplies from the comfort of their homes so they can help authorities in containing a second wave of COVID-19 cases.

The features include a checklist of COVID safety measures before courier partners can go online, mask verification selfie and frequent temperature checks for courier partners, contactless ‘Leave at Door’ deliveries, and in-app reminders to courier partners to observe social distancing norms. 

Complementing these measures, Uber Sri Lanka has procured and started distributing safety supplies – such as masks and sanitisers – worth Rs. 10 million, free of cost to drivers and courier partners. Since May, Uber Eats has distributed nearly Rs. 5 m worth of masks and sanitisers to courier partners.

Uber Eats’ in-app COVID hub for courier partners now has a new safety feature which notifies courier partners to replenish their safety kit supplies after they’ve completed a predetermined number of deliveries. 

Commenting on Uber’s safety measures, Uber Eats Sri Lanka Lead Bhavna Dadlani stated, “Over the last few months, our global tech and safety product teams have worked relentlessly to formulate appropriate safety measures to help users feel safe. The safety of our communities remains our top priority, which is why it is important that all necessary precautions are met to help courier partners feel safer, while also helping customers have safer access to food and everyday needs.”

Uber Eats’ helpline number allows customers to directly speak with an Uber representative for assistance during live orders and up to 15 minutes after order completion.