Home / Letters to the Editor/ SLT billing for internet connection – A swindle?

SLT billing for internet connection – A swindle?


Comments / {{hitsCtrl.values.hits}} Views / Friday, 22 June 2018 00:00


Today most Sri Lankan customers use SLT for their internet connection. Being connected to the world is vital to function effectively as well as to keep up with fast-expanding knowledge as well as professional needs.

However, the common experience with almost all customers in that by the 15th of every month, if not before, the internet slows down to an absurd degree that it cannot be accessed. 

When I inquired why the package given by them runs out so fast the SLT explanation was farcical. 

Their explanation is that the hours the customer pays for are distributed equally between the peak period (8 a.m. to midnight and non-peak hours midnight to 8 a.m.). What this means is although you pay for X number of hours you can use only half of those hours during the day. The other hours are allocated to the non-peak hours between mid -night to 8 a.m., which is useless for most users except the owls.

No wonder that internet hours runs out so fast, the customer gets only half the hours he pays for! If he wants to use the other half he has to be working from midnight to 8 a.m. or buy extra hours!

If this true then it is a swindle and a matter for consumer protection. They know that the customer cannot use half his hours unless he works at midnight! The SLT is pocketing the payment for half the hours without providing the service! 

The SLT owes us an explanation on this big corporate swindle. After all the Government, ultimately the people, also have a large investment in this large corporation. It is tragic that they can get away by robbing half the hours we pay for by allocating them to non-peak (they are billed at the same rate, there is no difference between peak and non- peak hour charges).

R. Perera


Share This Article

Facebook Twitter


DISCLAIMER:

1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.

COMMENTS

Today's Columnists

Condottieri contesting for presidency?

Tuesday, 15 October 2019

Condottieri is the plural for condottiere, which is Italian in origin, meaning the leader or captain of a mercenary army. They are hirelings bought for money or other rewards by a resourceful party. How and whys of a war or struggle is not their conc


Ceylon Tea: Not an adoption driver?

Tuesday, 15 October 2019

The latest research study done using Artificial Intelligence (AI) on consumer perceptions on a sample market like ‘Australia’ reveal that, the key attributes that a consumer looks for when selecting tea are: quality of tea, type of tea and tea fl


Crumbling courts, rumbling sentiments

Tuesday, 15 October 2019

Hulftsdorp The High Court and District Court premises in Colombo were built about 300 years ago during the Dutch period, at Hulftsdorp which is named after the Dutch General Hulft who died in 1656 by a bullet, fired by a Portuguese soldier while besi


If Sajith wants to win

Tuesday, 15 October 2019

Presidential Elections are more about candidate and less about the party. That explains the curious, yet familiar process that we have witnessed in recent weeks; would-be candidate refashioning the party structures in his own image or attempting to d


Columnists More