Xiaomi launches its first exclusive authorised service centre in Sri Lanka

Friday, 6 December 2019 00:00 -     - {{hitsCtrl.values.hits}}

 Xiaomi General Manager - Sri Lanka Vidya Sagar


  • Also introduces Redmi Note 8 Series with 64MPQuad camera in set-up in Redmi Note 8 Pro

Xiaomi, global technology leader, on Wednesday announced the launch of its first exclusive authorised service centre in Colombo.

The company also introduced the much-awaited Redmi Note 8 series of smartphones – Redmi Note 8 and Redmi Note 8 Pro for Mi Fans. With a multitude of world firsts, including a 64MP quad-camera setup, the Redmi Note 8 series looks to disrupt the smartphone segment all over again.

Xiaomi General Manager – Sri Lanka Vidya Sagar said: “At Xiaomi, we are truly focused towards making innovation accessible to everyone. With service quality being one of our key pillars of success we continue striving to implement the best measures across our after sales and customer service efforts. This exclusive authorised service centre is our first big step towards fulfilling the commitment we made to all our users and Mi fans on providing best quality after sales services in Sri Lanka. 

“On the product front, the Redmi Note series has been a true disruptor in the smartphone category. Each Redmi Note has redefined value proposition by pushing the boundaries of technology and challenging the status quo. We are extremely excited to launch our 64MP Quad camera beast – Redmi Note 8 Pro, which sets a benchmark for gaming and imaging with the world’s first 64MP camera sensor along with Helio G90T chipset.”

First exclusive authorised service centre

Built across 750 sqft, this authorised service centre is a walk-in facility within Liberty Plaza Mall, situated in Colombo. It is the first of its kind and an exclusive authorised service centre of Xiaomi in the country. With the existing format of partner service centres, the brand consistently continues to achieve a Field Failure rate (FFR) of less than half the industry average (as per internal reports) highlighting the remarkable quality and reliability standards of the company’s devices. 

Xiaomi’s after sales team also recorded an incredible Turnaround Time (TAT) of resolving cases with 80% of these cases resolved within one day. The brand also witnessed a strengthened CSAT score, achieving an exceptional 70% resolve in cases, thus resulting in absolute satisfaction for the Mi fans and users.

Redmi Note 8 Pro - 64MP quad camera beast

With a powerful 64MP quad camera setup paired with an equally capable chipset, Redmi Note 8 Pro is an absolute beast. The camera setup extends to the front with a 20MP selfie shooter.

The octa-core Helio G90T mobile platform brings unprecedented gaming capability to this segment. With a refreshed Aura Design featuring an exquisite Forest Green colour and dual Corning Gorilla Glass 5, Redmi Note 8 Pro is a rare combination of a beautiful, ergonomic design with beastly insides. 

A full HD+ 16.5 cm (6.53”) Dot Notch display with a 19.5:9 aspect ratio headlines the front with thin bezels across all sides. All-day battery life has been a hallmark of the Note series and this time a 4500mAh battery (18W charger in box) ensures one gets the best of gaming and photography all day long. .

Xiaomi’s improved LiquidCool Technology ensures that peak performance stays for a longer duration by reducing the operating temperature. Paired with up to 6GB of LPDDR4X RAM, Redmi Note 8 Pro makes for a formidable gaming smartphone. It also features a larger capacity 4500 mAh battery and comes with support for 18W fast charging over USB Type-C out of the box.

64MP quad camera setup that goes across perspectives

For the first time ever, the Redmi Note series features a camera array consisting of four cameras. 

This includes a 64MP main camera, an ultra-wide angle lens with a 120-degree field of view, a depth sensor and a macro lens that allows you to go as close as 2cm to the subject, for photos as well as videos. 

This makes Redmi Note 8 Pro an extremely versatile imaging tool, allowing users to capture a multitude of perspectives and scenes.

Redmi Note 8 – 48MP quad camera all-rounder

Redmi Note 8 is an all-round upgrade on the very popular Redmi Note 7S, with a 48MP quad camera set up. Equipped with a 6.3” Dot Notch Display with Aura Fluid Design, Redmi Note 8 offers an incredibly immersive FHD+ visual experience that achieves an impressive 90% screen-to-body ratio. 

Users can expect upgraded durability as it also uses Corning Gorilla Glass 5 protection – front and back – safeguarding against accidental falls and general wear and tear. Besides, Redmi Note 8 is also covered in P2i’s nano-coating making it splash-resistant.

Redmi Note 8 is a photography powerhouse, sporting a quad camera setup on the rear. It comes with a 48MP ultra high-resolution primary camera and an 8MP ultra-wide camera. 2MP macro lens, and 2MP depth sensor join forces to capture stunning images at any distance. On the front, Redmi Note 8 boasts a 13MP selfie camera with built-in AI technology that helps users take a perfect selfie, every time. 

Qualcomm’s Snapdragon 665 mobile platform offers great performance while maintaining power efficiency, backed by a 4000mAh battery with 10W charging over Type-C out of the box.


Redmi Note 8 will be available in 3GB + 32GB, 4GB + 64GB and 4GB + 128GB storage variants for Rs. 27,999, Rs. 29,999 and Rs. 32,999 respectively. The phone has three colour variants namely Moonlight White, Space Black and Neptune Blue.

Redmi Note 8 Pro will be available in 6GB + 64GB and 6GB + 128GB storage variants for Rs. 44,999 and Rs. 47,999 respectively. The phone has three colour variants namely Forest Green, Pearl White and Mineral Black.

Redmi Note 8 and Redmi Note 8 Pro are available for sale across all Mi Authorised Partners and Daraz.com.