vivo mobile Lanka CEO Kevin Jiang cutting the ribbon to declare open the vivo service centre in Galle
vivo, global leading smartphone brand, launched its second exclusive service centre, yesterday in Galle.
Mobile Lanka CEO Kevin Jiang accompanied by officials of Abans PLC and vivo attended the ceremonial ribbon-cutting ceremony.
The service centre provides exclusive opportunity for the vivo customers to experience the premi-um after sales offerings of vivo, including phone repairs, one to one device replacements, free of charge mobile charging, software upgrades, SIM cutting and phone dispatch courier service, etc.
Replicating vivo’s commitment to upscale its presence in the local mobile market and to embrace the consumer demands, the service centre also handles consumer inquires as well. vivo also pro-vides lifetime software warranty for its devices.
Commenting on the new service centre, Jiang stated: “The launch of the second exclusive service centre highlights our commitment towards consumer service expansion. As a globally renowned mobile brand, our vision has always been focused on introducing technologically innovative, highest quality smart devices to the smart phone enthusiasts. Through an exclusive service centre, we believe we have made sure to take a step closer towards upscaling the consumer experience, where by the service excellence doesn't stop at the quality of the device but extends to the post sales services.”
Jiang further commented: “In the short span of two years in Sri Lanka, vivo has been able to mark its presence amongst the ever-evolving industry. vivo has been able to recognise the market potential in Sri Lanka and is in the process on establishing our position amongst the key smart phone brands in the island nation.”
Customers can walk in to service centre in Sanwick Plaza, Galle where they will be attended by the experienced and dedicated service personnel, well trained by vivo Mobile Lanka, with advice and help on their vivo devices.
vivo Mobile Lanka already maintains an exclusive service centre in Colombo, which provides af-ter care services for customers from all around the country. As such, with the addition of Galle service center, vivo is providing ease of access for the customers from the southern part of Sri Lanka to experience the excellent after sale services provided by vivo.
From left: Management of vivo Mobile Lanka, Deputy General Manager Andrew Zhang, Director Alison Jin, CEO Kevin Jiang and Manager – Service Centre Eason Young