Hutch introduces first trilingual self-care app: Promises seamless digital experience

With the roll out completion of a nationwide 4G network and 2G/3G network merger with Etisalat, Hutch is now enabling a truly digital experience with the launch of its self-care app for both 078 and 072 mobile number users. 

Among the many value based services to its customers, Hutch is proud to present the first and only trilingual self-care app in the industry which will empower customers to be in control of over 400+ services that are currently on offer by providing all essential services and products in a unified app.

“The key values that this app delivers to our users are ‘simplicity and transparency’ with no data charges for its use. Simplicity in the way information is presented to users related to the services that are available and Transparency in consumption of data, available balances, minutes and other services were given high consideration while developing this app. In Addition, we have understood that users, amidst their busy schedules, require access to services and information at the touch of a button – which has come to life via this app with minimal steps and a smooth service. The Hutch Self-Care app will prompt our customers to proactively engage with their favourite Hutch products with convenience,” Hutchison Telecommunications Lanka Ltd. AGM – Data, VAS and Digital Yarthav Mathiaparanam stated. 

The app is now available for download through the Apple App Store and Google Play Store. Once the app is installed customers can easily register with a two-step process by entering their mobile number and submitting the verification PIN that will be sent to their phones by text.