Home / HR/ Workshop on ‘Embracing the customer experience paradigm shift’

Workshop on ‘Embracing the customer experience paradigm shift’

Comments / {{hitsCtrl.values.hits}} Views / Monday, 11 September 2017 00:00

Customer service is no more. It has evolved in leaps and bounds with the hyper connected and hyper competitive business world we live in today. Simply dishing out good service is not good enough to keep you in business. Organisations need to create exceptional customer experience throughout all its touch points in the customer’s journey and keep doing this consistently while looking at new ways for disruptive improvement. 

Acclaimed speaker Farill Farook together with Rimaz Marzook, corporate professional and business coach will be conducting a full-day workshop on ‘Embracing the customer experience paradigm shift – Learn to look at customer experience through new eyes’ on 14 September, at the Hotel Renuka, from 9 a.m. to 5 p.m.

The interactive program is designed to entice and create new thought in the trainee by making them understand the fast paced changes which the customer service disciplines are going through. The importance of embracing this change and understanding how to cater to your customers by creating exceptional experience is a primary objective of this workshop.

Key focus areas such as: Going beyond good to great in service, Understanding what customers love and hate, Mapping the customer journey, Importance and integration of key customer touch points, will be covered in the content.

The past workshops have been highly successful attended by diverse audiences from front office, executives, managers to entrepreneurs. ‘A different level of presentation, more interactive making all on board to concentrate’; ‘Perfect! We have participated for many programs but never like this, taught lots of learnings’; ‘the facilitator’s energy and humour helped express the points effectively’; ‘really beneficial and inspiring; amazingly skilled facilitators. Kept us constantly engaged’; were some of the comments from the audience who took part in past workshops.

The program is highly recommended for customer experience/service/marketing/sales managers/executives/direct customer engagement staff in digital and non-digital fields. For further information and registration, contact 0775767723 or 0727637723 or mail: info@farillfarook.com.

Share This Article


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

Wonder Woman

Saturday, 26 May 2018

Tell me about yourself – what you do, your family, your career and so on

Separatist threat arising from indifference to environmental concerns

Saturday, 26 May 2018

The 100-day agitation against a major copper smelting plant at Thoothukudi in Tamil Nadu, which led to 13 deaths in police firing earlier this week, has brought into the open the many-faceted dangers of ignoring environmental issues.

A dilemma ?

Saturday, 26 May 2018

“Everything is abnormal in our society… nobody knows how to act-not only in the most difficult situations, but even in the simplest”

It is possible to amend Muslim Marriage Law: Ash Sheik Muneer Malaffer (Naleemi)

Friday, 25 May 2018

I have written two articles heavily criticising the parties supposedly spearheaded the attacks against Muslims

Columnists More