Home / HR/ Workshop on ‘Embracing the customer experience paradigm shift’

Workshop on ‘Embracing the customer experience paradigm shift’

Comments / {{hitsCtrl.values.hits}} Views / Monday, 11 September 2017 00:00

Customer service is no more. It has evolved in leaps and bounds with the hyper connected and hyper competitive business world we live in today. Simply dishing out good service is not good enough to keep you in business. Organisations need to create exceptional customer experience throughout all its touch points in the customer’s journey and keep doing this consistently while looking at new ways for disruptive improvement. 

Acclaimed speaker Farill Farook together with Rimaz Marzook, corporate professional and business coach will be conducting a full-day workshop on ‘Embracing the customer experience paradigm shift – Learn to look at customer experience through new eyes’ on 14 September, at the Hotel Renuka, from 9 a.m. to 5 p.m.

The interactive program is designed to entice and create new thought in the trainee by making them understand the fast paced changes which the customer service disciplines are going through. The importance of embracing this change and understanding how to cater to your customers by creating exceptional experience is a primary objective of this workshop.

Key focus areas such as: Going beyond good to great in service, Understanding what customers love and hate, Mapping the customer journey, Importance and integration of key customer touch points, will be covered in the content.

The past workshops have been highly successful attended by diverse audiences from front office, executives, managers to entrepreneurs. ‘A different level of presentation, more interactive making all on board to concentrate’; ‘Perfect! We have participated for many programs but never like this, taught lots of learnings’; ‘the facilitator’s energy and humour helped express the points effectively’; ‘really beneficial and inspiring; amazingly skilled facilitators. Kept us constantly engaged’; were some of the comments from the audience who took part in past workshops.

The program is highly recommended for customer experience/service/marketing/sales managers/executives/direct customer engagement staff in digital and non-digital fields. For further information and registration, contact 0775767723 or 0727637723 or mail: info@farillfarook.com.

Share This Article


Today's Columnists

Why are interest rates high?

Wednesday, 20 September 2017

The general public is concerned about the high level of interest rates prevailing in the recent past. Interest rates influences the day-to-day life of ordinary people as it is the benchmark for all economic decisions.

Dream or nightmare?

Wednesday, 20 September 2017

An air of unreality pervades the country. What you see is not what it is; fact, truth, reality - mere words, having no intrinsic meaning. An illusion shrouds another illusion; a maya merely hides another ‘maya’, a bottomless pit of deception.

Some thoughts on ‘Vision 2025: A Country Enriched’

Wednesday, 20 September 2017

Recently, our Government unveiled a forward plan titled: ‘V2025: A Country Enriched’. It spells out the Government’s economic vision for many relevant areas, including development plans for our human resource.

Is Sri Lanka ready for the 2025 growth agenda?

Tuesday, 19 September 2017

The other day the President and Prime Minister launched the 2025 vision for Sri Lanka which was incidentally the third policy statement of the Government since coming to power in 2015. My view is that the continuous changes to policy is important and

Columnists More