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Workshop on ‘Embracing the customer experience paradigm shift’


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Customer service is no more. It has evolved in leaps and bounds with the hyper connected and hyper competitive business world we live in today. Simply dishing out good service is not good enough to keep you in business. Organisations need to create exceptional customer experience throughout all its touch points in the customer’s journey and keep doing this consistently while looking at new ways for disruptive improvement. 



Acclaimed speaker Farill Farook together with Rimaz Marzook, corporate professional and business coach will be conducting a full-day workshop on ‘Embracing the customer experience paradigm shift – Learn to look at customer experience through new eyes’ on 14 September, at the Hotel Renuka, from 9 a.m. to 5 p.m.

The interactive program is designed to entice and create new thought in the trainee by making them understand the fast paced changes which the customer service disciplines are going through. The importance of embracing this change and understanding how to cater to your customers by creating exceptional experience is a primary objective of this workshop.

Key focus areas such as: Going beyond good to great in service, Understanding what customers love and hate, Mapping the customer journey, Importance and integration of key customer touch points, will be covered in the content.

The past workshops have been highly successful attended by diverse audiences from front office, executives, managers to entrepreneurs. ‘A different level of presentation, more interactive making all on board to concentrate’; ‘Perfect! We have participated for many programs but never like this, taught lots of learnings’; ‘the facilitator’s energy and humour helped express the points effectively’; ‘really beneficial and inspiring; amazingly skilled facilitators. Kept us constantly engaged’; were some of the comments from the audience who took part in past workshops.

The program is highly recommended for customer experience/service/marketing/sales managers/executives/direct customer engagement staff in digital and non-digital fields. For further information and registration, contact 0775767723 or 0727637723 or mail: info@farillfarook.com.


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