Home / HR/ Upgrading customer service through NLP techniques

Upgrading customer service through NLP techniques

Comments / {{hitsCtrl.values.hits}} Views / Wednesday, 29 August 2018 00:00


Customer relations is the most upgraded passport to enter the hearts of clients, which impacts in a higher degree of satisfaction, increased re-visits and purchases. The flip side of the coin being, your organisation would create a positive impact in the public eye which in turn increases turnover. However, the reverse will be unsatisfied customers and finally the slow termination of a fruitful business

Customer service consists of a collective set of policies that govern every way you and your employees interact with your customers. It encompasses everything from how much parking you have available to how you greet customers, handle service complaints, and back up your product and service . At its core, quality customer service is about making sure your customers feel they are valued, treated fairly, and appreciated by your business.

Coaching and NLP (Neuro-Linguistic Programming) both share a fundamental purpose; to help people live happier and more fulfilling lives. Many people are interested in merging the two, but yet few actually go about doing this. NLP programs show in detail how traditional coaching methods can be fused with both general NLP attitudes to bring profound improvements in both ones personal and professional life. NLP coaching is growing in popularity; our modules have been developed over a period of time and are now gaining acceptance as an essential tool for business and personal success.   

Mark Thrimawithana, Founder Trainer, Charismatech and NLP coach, states: “NLP techniques will establish new charisma, a positive attitude and genuine passion in the service culture. It’s no longer a stereo-type take it or leave it attitude. Once you develop these skills you will be able to study, know and read the needs of your clients so well, that it will help stimulate a lifetime relationship. Customer service through NLP techniques is a great program to learn newer methods to transform your thinking, change your view of life which in turn will improve relationships with clients as well as internal staff, friends and family members too.

“A lot of businesses are competing for customer market share and loyalty. Chances are good that you’re investing in marketing and advertising efforts to bring consumers through your doors. The important part of customer service is in keeping the customers once you bring them in. It costs significantly more to attract new customers than it does to take care of the ones you have. The ‘Customer Service Excellence Using NLP’ program will help build robust relationships with customers from a wide variety of backgrounds.”

For further details email mark.thrimawithana@gmail.com.

Share This Article

Facebook Twitter


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

No more stones to break Sri Lankan bones

Friday, 19 April 2019

Trial by fire is not a new ordeal to Christian community. It predates Notre Dame and Nazism by millennia. In fact, a decade or so before Nero torched believers to light Roman avenues, Jewish religious leaders put Jesus-followers to the test as the Ch

Wounding the social psyche

Friday, 19 April 2019

In this article, I intend to discuss the serious wounds inflicted on the psyche of Sri Lankan society, which have not received adequate attention, but need immediate cure, for they might develop into a dangerous cancer if not treated without further

What 5G could be to Game of Thrones (and vice versa)

Friday, 19 April 2019

We will be hearing a lot about these two seemingly unrelated topics this month. In a hurriedly but meticulously organised event, Dialog Axiata recently demonstrated 5G applications for the first time in South Asia. 5G will be commercially available

On time – Only for a week! A must-change!

Thursday, 18 April 2019

We are in April and the month where we witness the declaration of a new year as per our traditional practice. It is that period of time when a huge majority of our population, which certainly can be counted in millions, intends to act in unison and q

Columnists More