CIPM PMS Division inaugurates ‘Service for Sales Excellence’ program for Lanka Sathosa

CIPM Sri Lanka and Lanka Sathosa officials at the program launch ceremony 

The People Management Solutions (PMS) Division of CIPM Sri Lanka inaugurated the ‘Service for Excellence’ training program for Lanka Sathosa, the largest retail network on 27 January at the Excel World, Colombo. The Service for Sales Excellence training program will help Lanka Sathosa achieve its objective of being the No. 1 supermarket chain in Sri Lanka and is focused on changing the attitudes and frame of mind of its frontline outlet staff to be more customer and service oriented. 

The program is part of the structural change and rebranding exercise including introducing a new uniform for the outlet staff that is being implemented at the over 420 Lanka Sathosa outlets island-wide. CIPM Chief Executive Officer U.A.C. Obeysekere, Director Professional and Academic Affairs G. Weeratunga, CIPM Chief Manager – Consultancy, Corporate Training and HR Services Chandima Pinsiri and CIPM Program Facilitator Dharshana Amarasinghe joined Chairman Rear Admiral Ananda Peiris, Chief Executive Officer Major A.P. Pandithage (Retd), DGM (HR and Admin) Wing Commander P.W. Primal (Retd), DGM (Operations) Janak Badugama, Senior Manager (HR and Admin) Sisira Gunawardena and other officials of Lanka Sathosa at the program launch ceremony. 

“We are honoured that the management of Lanka Sathosa selected the People Management Solution Division of CIPM Sri Lanka to conduct the Service for Sales Excellence training program. Changing the attitudes, outlook and frame of mind of staff is of strategic significance in building a conducive HR infrastructure to achieve the goals and objectives of Lanka Sathosa,” said CIPM Sri Lanka President Jayantha Amarasinghe.

“It is important that our human resources also become No. 1 in terms of customer orientation and service excellence with the right attitudes, frame of mind and outlook to realise the goals identified in the outlet restructuring and rebranding initiative in our journey to be the No. 1 supermarket chain in Sri Lanka. We are confident that with its experience in conducting similar HR upliftment programs for other leading organisations in Sri Lanka, CIPM Sri Lanka’s People Management Solution Division with its dynamic resource pool is the ideal partner to help assist us in achieving our objectives,” said Lanka Sathosa Chief Executive Officer Major A.P. Pandithage (Retd). 

“The People Management Solutions Division of CIPM, with its highly qualified and experienced resource pool, is well position to conduct this program which is of great importance to Lanka Sathosa in its quest to be the No. 1 supermarket chain in Sri Lanka. Our resource pool consists of qualified, experienced and knowledgeable human resource personnel,” said Ken Vijayakumar, Vice President CIPM and Chairman of CIPM’s Standing Committee on People Management Solutions. 

The Service for Sales Excellence program will be conducted across 61 locations island-wide in all three languages for more than 3,800 Lanka Sathosa staff members by a panel of four facilitators including Dharshana Amarasinghe, Rajee Ravichandran, T. Prashanthan and Prashantha Hettiarachchi of the CIPM PMS Division resource pool.