Opinion and Issues

Serving customers – Do senior management have a ‘feel’ for it?

Views - 2270 Monday, 21 February 2011 01:01

Serving customers in a retailing environment can be one of the most stressful jobs and this has a direct impact on the quality of service that the customer experiences. The irony is that senior management sitting in their respective head offices have


Country management as a degree

Views - 2004 Monday, 14 February 2011 00:50

In school and university, we are taught economics, politics, business and social sciences as different subjects. The unfolding of the events in Egypt clearly shows that, from a country management perspective, it needs to be analysed and strategised h


Eaves dropping & Gossip - as a Market Research tool

Views - 2191 Monday, 7 February 2011 02:50

Conventional market research suffers from the bias that creeps in from being a ‘staged’ interview. The consumer is well aware that it is an interview, therefore is very mindful of what she says and in many cases it tends to be in abstract


Technology : The double-edged sword

Views - 2066 Monday, 31 January 2011 00:52

Mankind would not have progressed if not for innovation, from the Stone Age to where we are today. Thanks to technology, the pace of innovation has accelerated, which has certainly improved productivity and efficiency in many facets of life. However,


Branding – Is it ‘worth’ it?

Views - 2338 Monday, 24 January 2011 01:23

We are ‘invaded’ by brands in every sphere of life, almost every moment. We are also made to believe that branding is an unquestionable pursuit if you wish to be successful. Due to this enthusiasm, many branding initiatives get passed wit


Poor countries or poorly managed countries?

Views - 1970 Monday, 17 January 2011 00:24

Countries like Japan, Korea, Taiwan, Singapore, Dubai and even India (the knowledge economy) have clearly demonstrated that countries that have economically prospered in the last 50 years or so are the ones with a high level of human resources and ma


Auctioning CEOs and senior managers – IPL style!

Views - 2201 Monday, 10 January 2011 00:16

The recent IPL auctions have provided some useful learnings for business managers. Those who have demonstrated solid performance, like M.S. Dhoni, have been retained. Those with great history and fanfare who have yet not delivered in recent times, li


Learning from the jelly fish

Views - 1556 Monday, 3 January 2011 00:38

In structuring today’s business organisations, we can take some powerful lessons from the jelly fish. Depending on the environment and the circumstances, the jelly fish can swiftly change its shape and colour – precisely the kind of


Coconuts – Food for Thought

Views - 2158 Monday, 27 December 2010 00:40

The price of coconuts has become a hot topic and re-active measures are being taken. Through an appropriate econometric analysis, such a crisis could have been predicted well in advance (barring unforeseen natural disasters). What should be of grea


Tourism strategy

Views - 1473 Tuesday, 21 December 2010 00:01

The role of tourism in marketing a country is not just confined to the tourism dollars it attracts. Tourism can play a major role in influencing the perceptions of a country for FDIs and exports. There are five key interrelated questions that any cou


Who adds the most value to our economy?

Views - 1621 Monday, 13 December 2010 00:39

The Sri Lankan economy is powered by women at the ‘bottom of the pyramid,’ with significant socioeconomic challenges. Tea pluckers, tailors and housemaids are the main ‘value-adders’ to over US$ 8 billion (70% or more) of the


Confusion marketing

Views - 1619 Monday, 6 December 2010 00:52

As a consumer, having a wide choice is considered healthy – be it  companies, brands, products, services, channels, communications, price points and/or financing options. Thanks to open markets, low entry barriers and large-scale/low cost


It’s no Irish joke!

Views - 2294 Monday, 29 November 2010 01:50

Until around 2006, Ireland was considered as an economy to be emulated, given the knowledge-based businesses it built and its ability to attract leading multinationals away from other European capitals.Fast forward 2010, Ireland’s external debt


Budgeting: ‘Incrementalism’ vs. ‘Quantum Leaps’

Views - 2308 Monday, 22 November 2010 01:39

Most companies and countries tend to approach their budgeting process on an incremental basis, compared to the previous year– an approach we at MTI call ‘Incrementalism’. This works well in mature markets. Few countries and companie


Who wants to be a CEO?

Views - 1630 Sunday, 14 November 2010 23:43

Corporate happiness, we are made to believe, is always at the top of the organisation. Considering the glamour and dollars it attracts, unsurprisingly there is a ‘gold rush’ to get up the greasy corporate ladder. Increasingly, there is ev


Ladders and snakes

Views - 1452 Monday, 8 November 2010 06:31

This is a corporate game. Those trying to climb the greasy (and sometimes imaginary) ‘Corporate Ladders’ at any cost and the ‘Corporate Snakes’ spending all their energies on stinging them down. Organisational politics is dest


The ‘curse’ of confidence

Views - 2265 Monday, 1 November 2010 01:51

We live in an era where ‘confidence’ has become a precious commodity. ‘Wall Streets’ and ‘Main Streets’ are both driven by confidence. A ‘hiccup’ in confidence in one facet leads to a chain reaction, in


When geography becomes history!

Views - 1475 Monday, 25 October 2010 06:28

Excepting a few multinationals, the marketing structures (and therefore strategies) of most companies are country-centric. The penetration of global media, the power of the internet and the reach of large retail chains have reduced the significance o


Learnings from boxing: ‘Dian-ise’ other sports

Views - 3137 Sunday, 17 October 2010 23:57

It is great to see that Sri Lanka has achieved ‘real’ success in a sport other than cricket. However, it is sad that it has taken us 72 years to win such a coveted gold medal. What are the management learnings from this great boxing achie


‘Mining’ for lessons from Chile

Views - 2771 Saturday, 16 October 2010 00:15

In an era when thousands die without much of a media fuss, it is intriguing how the fate of 33 poor Chilean miners (alive though!)  has turned into a global media story.While certainly sympathising with the humanitarian aspects of the incident,


What India can learn from China?

Views - 1608 Monday, 4 October 2010 15:14

If China could have so successfully conducted the Olympics, there is no reason why India could not have excelled at conducting the Commonwealth Games. However, the gap is clearly evident and attracting a lot media flak. Assuming that project manageme


Today's Columnists

No more stones to break Sri Lankan bones

Friday, 19 April 2019

Trial by fire is not a new ordeal to Christian community. It predates Notre Dame and Nazism by millennia. In fact, a decade or so before Nero torched believers to light Roman avenues, Jewish religious leaders put Jesus-followers to the test as the Ch


Wounding the social psyche

Friday, 19 April 2019

In this article, I intend to discuss the serious wounds inflicted on the psyche of Sri Lankan society, which have not received adequate attention, but need immediate cure, for they might develop into a dangerous cancer if not treated without further


What 5G could be to Game of Thrones (and vice versa)

Friday, 19 April 2019

We will be hearing a lot about these two seemingly unrelated topics this month. In a hurriedly but meticulously organised event, Dialog Axiata recently demonstrated 5G applications for the first time in South Asia. 5G will be commercially available


On time – Only for a week! A must-change!

Thursday, 18 April 2019

We are in April and the month where we witness the declaration of a new year as per our traditional practice. It is that period of time when a huge majority of our population, which certainly can be counted in millions, intends to act in unison and q


Columnists More