Home / Healthcare/ oDoc expands to 10th factory, signs 1st Indian client for employee telemedicine coverage

oDoc expands to 10th factory, signs 1st Indian client for employee telemedicine coverage

Comments / {{hitsCtrl.values.hits}} Views / Monday, 19 August 2019 00:00

Crystal Martin at Wathupitiwala, employing close to 1,000 sewing machine operators, recently became the 10th factory in Sri Lanka providing free 24/7 doctor services to its workers and their families.  

They join the company’s Katunayake facility and other innovative factory operators like Ahlers AG, Hela Intimates, Royal Fernwood Porcelain and Service Shoes Lanka, who work with oDoc, Sri Lanka’s pioneer telemedicine company, to solve healthcare problems faced by employees and reduce production delays caused by illness.

In June, the oDocservice marked its overseas expansion with its first client in India – Khadkeshwar Farms, just north of Bangalore covering 450 workers with scope to expand to over 2,000. 

Crystal Martin Divisional GM Mark Muller noted: “We are always looking for new ways to solve old problems. Our employees can now consult a doctor within three minutes at work, or even in the middle of the night from their homes. The positive impact of this on their lives has been immediate.”

“Easy access to good healthcare is a basic human right. Our lower income employees and their family members had difficulty reaching doctors for various economic and social reasons. This was resulting in avoidable health issues for them. Of course, this has an impact on factory operations as well. So, from a human and business perspective we have been wanting to help our employees solve this problem. oDoc has used technology to make video consultations viable medically for all our employees at a price we can afford,” he elaborated.

The affordable pricing model highlighted by Muller is a monthly subscription of Rs. 35 per month covering each employee and their family members. The subscription gives covered individuals unlimited free consultations with the over 200 SLMC-registered GPs and specialists on the oDoc service. Conditions treated include everyday issues like the flu and stomach bugs and more complex mental health, dermatological, paediatric and gynaecological issues as well. Preventive care like weight management is also available.

The service has secured an annual utilisation rate of over 40% - 4 times the global average. This has been achieved through efforts by oDoc to work closely with doctors on the platform on clinical safety and excellent bedside manner. “We noticed the employees are not only cared for, they also feel they are speaking to a doctor who genuinely cares for them. They love this standard of service, become repeat users and appreciate us for providing it to them,” said Muller.

Telemedicine services like oDoc, which offer video, audio and text consultations, have seen wide adoption in the private and public arenas globally in countries like the US, India, Japan, Rwanda and Singapore. Following the consultation, doctors are able to issue valid prescriptions over the platform if medically required. What’s unique in the model introduced by oDoc, is that upon launch, the service is provided from the sick room at the factory in collaboration with the existing nurse using a tablet device. 

The nurse plays a key role, helping employees to understand how the service works and what it can be used for. Employees are also able to download the oDoc app on their own phones or their family members’ phones and use it from home. 

oDoc Chief Medical Officer and co-founder Dr. Janaka Wickremesinghe stated, “We have found that building a strong and caring community in the workplace and battling attrition are drivers for adoption. Our clients also benefit as they are able to exceed workplace compliance standards set themselves and by the international brands they sell to. This will definitely help uplift the image of Sri Lanka as a responsible export manufacturer by providing high quality healthcare to workers.” 

AIA Insurance, PickMe, Daraz and Commercial Bank are some of the other companies offering the service to their employees and partners or clients providing reliable healthcare to over 100,000 covered individuals.


Share This Article

Facebook Twitter


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

Forensic Audits part of bond scam cover-up

Saturday, 25 January 2020

From the time the bond scam was carried out by the Ranil Wickremesinghe administration, that administration under the guidance of the former Prime Minister had been avoiding the law by regularly bringing up various distractions so that the true natur

Halting mega projects is untimely; Govt. can explore other options

Friday, 24 January 2020

In a Sunday newspaper on 5 January a news item titled ‘Mega projects on hold until August budget,’ ‘Drop in revenue after tax reductions prevents spending on major constructions,’ was not a development-friendly headline. It may be accurate o

Is any further expenditure on the Port City a waste of money?

Friday, 24 January 2020

Erase from the mind all that you have read and heard about it. Then take a blank piece of paper, draw an irregular circle, and draw a line to divide it into two. On the bottom half write 300 acres. That is our Port City! To get the size into a proper

Foundations of incivility

Friday, 24 January 2020

The lack of advanced political consciousness and democratic discipline can be considered as one of the main reasons for the crisis and the failure that Sri Lanka is facing. This can be considered a situation that has prevailed since independence. Sri

Columnists More