HNB Assurance, HNB General Insurance say committed to honour all claims related to COVID-19

HNB Assurance PLC and its fully-owned subsidiary HNB General Insurance Ltd. said yesterday they would honour all claims both life and medical related to COVID-19.

The spokesman for both companies stated that insurance companies were not liable to honour claims when a disease is classified as a pandemic. 

“However, as a responsible corporate citizen, it is our duty to stand by our customers and our nation at this time of dire need. Therefore, HNB Assurance, the life insurance company, will honour the life and medical claims made by its customers related to COVID-19. What’s more, for those policies with the Hospitalisation Per Day Cover, payment will be made for the number of days a person is confined to a structured quarantine process (excluding self-quarantine). Further, the general insurance company, HNB General Insurance, will honour all hospitalisation claims pertaining to COVID-19 if any.”

The company requests all persons to limit their movements in public, and encourages people to access its services through the call centres and the companies’ websites as well as other digital channels. Premium payments could also be made online.

“The company urges all citizens to act responsibly at this time and do each one’s part in containing the spread of this disease in our country by practicing simple measures such as social distancing, hand and face hygiene and above all, if exposed to an infected person, to follow the procedures as directed by the Government of Sri Lanka.”

HNB Assurance PLC (HNBA) is the one of the fastest growing insurance companies in Sri Lanka with a network of 63 branches. HNBA is a life insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. 

Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Ltd. (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialise in motor, non-motor and Takaful insurance solutions and is a fully-owned subsidiary of HNB Assurance PLC. 

HNBA is rated within the Top 100 brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won international awards for Brand Excellence, Digital Marketing and HR Excellence and won many awards for its annual reports at award ceremonies organised by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation Accountants).