Seylan Bank ranked number one for ‘Customer Service Excellence’

Marking yet another organisational milestone, Seylan Bank has been ranked number one in the Banking category by LMD for customer service excellence.

As digitisation takes over day-to-day processes and automated systems handle customer services, it is important that organisations understand the role and importance of human interaction in successfully serving customers. Considering this, Seylan Bank has strived to push the boundaries of customer service excellence by optimising all aspects of its operations towards delivering the ultimate customer experience.  

Seylan Bank Head of Marketing and Sales Gamika De Silva

Commenting on this accomplishment, Seylan Bank Plc Head of Marketing and Sales Gamika De Silva said: “We are delighted to have been ranked number one for customer service excellence in the banking category. This win not only reflects our continuous efforts and commitment towards serving our customers but is a result of the dedication put forth by all our staff members across our network to provide top-notch customer service. As a customer-centric organisation, we will continue to break barriers to adapt to the changing needs and wants of customers which will enable us to reach new heights of customer service.”

The winners of the awards were selected through a survey conducted by LMD - one of the most prominent business magazines in Sri Lanka. The survey covered 18 categories of service organisations and participants were asked to name the top three establishments under each segment for service excellence. Having been ranked first place this year, Seylan Bank continues to showcase exceptional service quality - setting it apart within the highly competitive banking industry. Having invested significantly in streamlining the entire customer experience through a mix of digitisation and process simplification, Seylan Bank is able to ensure the highest level of service across customer touch points. Through constantly showcasing exceptional service quality, the bank has set itself apart within the highly competitive banking industry, thus Seylan Bank ‘the bank with a heart’ operates with a vision to offer the ultimate banking experience to its valued customers and is evolving rapidly with new technology, innovative products and services to set new benchmarks in the banking sector. The bank has a growing clientele of SMEs, retail and corporate customers and has expanded its footprint with over 172 branches across the country and boasts an ATM network of over 215 units covering crucial locations while 10 branches provide 365-day banking.