SLIC reinforces itself as only ISO certified insurer in Sri Lanka

Sri Lanka Insurance has been certified by the SGS Lanka again to be compliant with the prestigious ISO 9001:2015 quality standard and remains as the only insurer in Sri Lanka to obtain the stringent certification. SLIC obtained the ISO 9001:2008 certification in 2009 and transitioned to the latest ISO 9001:2015 certification in October 2017. 

The SLIC Head Office and all branches meet the requirements of the ISO 9001:2015 standard and is re certified till 2023. This International Standard is based on the quality management principles described in ISO 9000 inclusive of customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

The scope of the certification covers life and non-life underwriting, claims settlement, and support services of the Head Office and its branches. 

ISO 9001:2015 specifies requirements for a quality management system when an organisation needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Established in 1962, Sri Lanka Insurance Corporation is the largest government-owned insurance company in Sri Lanka, with a managed asset base of over Rs. 211 billion and a Life fund of Rs. 116 billion, the largest in the local insurance industry. The company is also the first and only local insurer to secure Fitch Ratings AAA (lka) rating for its long-term financial stability and sustainability and also Sri Lanka Insurance ranked as the ‘Most Valuable General Insurance Brand’, ‘Most Loved Insurance Brand’ and the 3rd Most Loved Consumer Brand in the country by Brand Finance.

The company is on the mission of being a customer focused company which constantly innovates in providing insurance services to customers and is now serves customers through an extensive network of 158 branches.