ISO certification for HNBA’s New Business and Claims Process

HNBA Representatives, Head of Support Services Geethani Saram, HNBA Chief Technical Officer Dinesh Udawatta, HNBA Chief Operating Officer Prasantha Fernando and HNBA and HNBGI Managing Director/CEO Deepthi Lokuarachchi and the ISO team of HNBA together with Sri Lanka Standards Institution Chairman Farman J. Cassim and Sri Lanka Standards Institution Director General/CEO Dr. Siddhika G. Senarathne

The New Business Management Department and Life Claims Department of HNB Assurance PLC (HNBA) were certified with ISO 9001: 2015. Upon being independently audited, both New Business and Claims Departments excelled in the process of meeting required criteria, ultimately being declared as qualified for this certification. The certification issued for the Claims Process in 2017 is expanded to cover the Life New Business process. 

Sharing his thoughts, Managing Director/CEO of HNBA and its fully owned subsidiary HNB General Insurance Ltd. (HNBGI), Deepthi Lokuarachchi stated, “We strive to establish quality in our business hierarchy, therefore the ISO certification stands as an assurance and a reinforcement for the quality of a consistent customer service that we have been providing over the years. Furthermore, this certification demonstrates the effectiveness of our commitment towards our customers and outlines the cutting-edge practices the Company follows throughout its New Business and Claims Settlement Process.”Speaking on the ISO certification, HNBA Chief Operating Officer Prasantha Fernando stated, “This achievement adds immense value to HNBA’s glorious footprint in the insurance industry, whilst creating a benchmark in business as a whole. Quality is key, and as an entity highly focused on quality, we are honoured to earn the ISO certification since this provides that additional degree of assurance to our stakeholders whilst aiding the continuous improvements in our service quality standards and deliverables.”

HNBA Chief Technical Officer Dinesh Udawatta stated, “I’m indeed grateful to the entire team for embarking on this journey to obtain the world’s most popular quality management service certification as well as for maintaining a service standard of high quality throughout the years. I am confident that this certification will bolster our resolve to push the envelope of customer service further and to continue to provide a superlative service to our patronage.”HNB Assurance PLC (HNBA) is one of the fastest growing insurance companies in Sri Lanka with a network of 59 branches. HNBA is a Life Insurance company with a rating of A (lka) by Fitch Ratings Lanka for ‘National Insurer Financial Strength Rating’. Following the introduction of the segregation rules by the Insurance Regulator, HNB General Insurance Ltd. (HNBGI) was created and commenced its operations in January 2015; HNBGI continues to specialise in motor, non-motor and Takaful insurance solutions and is a fully owned subsidiary of HNB Assurance PLC. 

HNBA is rated within the Top 100 Brands and Top 100 companies in Sri Lanka by LMD and HNB Assurance has won International awards for Brand Excellence, Digital Marketing and HR Excellence and also won many awards for its Annual Reports at the Award ceremonies organised by the Institute of Chartered Accountants of Sri Lanka and SAFA (South Asian Federation of Accountants).