From left: HNB Executive Director and Chief Operating Officer Dilshan Rodrigo at the opening ceremony of the new customer centre with HNB Assistant General Manager – Network Management Vinodh Fernando, HNB Chief Credit Officer Nirosh Perera, HNB Regional Business Head – Central Region Visuvalingam Sampanther, and Katugastota HNB Customer Centre Manager Dilini Kendagolla
Building convenient and enjoyable banking experiences for customers in the Katugastota area, HNB PLC opened its first new customer centre featuring a bold, simplified, new design and enhanced tech capabilities.
HNB hosted a special ceremony in inauguration of the launch of the new customer centre at No. 154/E Kurunegala Road, Katugastota, with the participation of HNB Executive Director and Chief Operating Officer Dilshan Rodrigo and senior representatives of the bank including HNB Assistant General Manager – Network Management Vinodh Fernando, HNB Chief Credit Officer Nirosh Perera, HNB Regional Business Head – Central Region Visuvalingam Sampanther and HNB Regional Operation Head – Central Region Senarath Nagahapitiya.
“Customer convenience is a top priority for HNB. To that end, we have been steadily expanding our digital footprint and supplementing this broader reach with an expanding branch network. With the opening of our new customer centre, we are refining our ability to better serve existing customers and attract new business from across the Katugastota region,” Dilshan Rodrigo stated.
The new customer centre has been redesigned to simplify customer experiences with quick transactions, drastically increasing their relationship with the bank staff.
The newly relocated Katugastota customer centre is a visual testimony of HNB’s transformation strategy and evolving brand identity. The bank has taken bold steps to enhance the operating model of the customer centre with many months of work in carefully crafted customer propositions.
The look and feel of the centre has changed to support processes that flow through the re-engineered new operating model, backed by well-trained, committed staff. The transformation focuses primarily on enabling customers greater control over how they enjoy everything that HNB offers, using experiential zones. There are lounges and sitting areas, self-help kiosks and digital screens powered by speed and simple systems.
HNB aims to provide zero lag time and downtime, and a floor walker and queue manager to ensure valued customers receive the information or service they seek in an agile, simple manner.
The digital innovation efforts of the financial powerhouse will enable a greater scope of contactless baking solutions, payments, and settlements in a COVID-struck environment. HNB offers the thriving business community digitally enhanced banking services including HNB Payfast, HNB MOMO, HNB Solo, Wally-E and other payment gateways.
Open from 9 a.m. to 3 p.m., the customer centre will feature a complete spectrum of banking products and services. The ultra-modern customer centre is designed to expand the paradigms of banking convenience for customers in the area, as well as enhance HNB’s digital and process transformation efforts to streamline and improve the banking experience.
The manager and the team at the relocated Katugastota Customer Centre will be available to enhance the banking experiences of the residents and businesses in the Katugastota and surrounding area.
HNB Executive Director and Chief Operating Officer Dilshan Rodrigo accepting the first deposit from Keshara Lime Industries Director Jeewamal Jayawardena. HNB Assistant General Manager – Network Management Vinodh Fernando, HNB Chief Credit Officer Nirosh Perera and Katugastota HNB Customer Centre Manager Dilini Kendagolla are also present