HNB Assurance opens Customer Relationship Management Centre

Opening of HNBA’s Customer Relationship Management Centre

HNB Assurance PLC (HNBA) opened doors of its Customer Relationship Management Centre located at No. 131, St. Michael’s Road, Colombo 3. This state-of-the-art facility provides modern amenities for an outstanding customer service. 

The opening ceremony was graced by the presence of HNBA Chairperson Rose Cooray and its fully owned subsidiary HNB General Insurance Ltd. (HNBGI), HNBA and HNBGI Managing Director/CEO Deepthi Lokuarachchi and the top management of both HNBA and HNBGI. 

The centre offers a complete range of life insurance solutions to suit every walk of life. The premise also houses modern training facilities and the Corporate and Alternate Sales Channels of HNBGI, the fully owned subsidiary of HNBA.

Sharing her views, Rose Cooray stated: 

“This new centre of excellence reaffirms our commitment to our customers and stakeholders in providing an exceptional customer service. As a committed Life Insurer in the country, with every step we take, we ensure that new benchmarks are established in the industry and it is our belief that this centre would bring many benefits to our valued customer in terms of ease of access and improved efficiencies in obtaining our services.” 

Cooray further added: “I’m sure that the newly established state-of-the-art training facilities of HNBGI in this centralised location would be of tremendous assistance in developing competencies and in setting new standards which would be a resultant of increased service efficiencies and supporting the company’s growth strategy whilst creating a futuristic work environment for the corporate business units of HNBGI and boosting the morale of the team.”

Deepthi Lokuarachchi sharing his views stated: “In response to our growing customer base, measures were taken to establish a dedicated customer relationship management centre with a team of highly trained and competent individuals to provide a superlative customer service. 

“Taking care of our customers have become the centre point of our business philosophy and by opening doors of this modern establishment we ensure that we provide a superlative service by setting new standards in the industry. 

The Corporate Sales Business Units of the subsidiary, HNBGI have been placed in this premise in order to ensure convenience and a delivery of a bouquet of superlative services under one roof.”