Home / Financial Services/ DFCC Bank opens refurbished Contact Centre in Malabe to strengthen customer service experience

DFCC Bank opens refurbished Contact Centre in Malabe to strengthen customer service experience

Comments / {{hitsCtrl.values.hits}} Views / Wednesday, 22 January 2020 02:07

DFCC Bank CEO Lakshman Silva cutting the ribbon to ceremonially open the DFCC Bank Contact Centre

DFCC Bank DCEO Thimal Perera lighting the oil lamp


DFCC Bank PLC, Sri Lanka’s fully-fledged, dynamic commercial bank recently opened its doors to a state-of-the-art call centre in the bustling suburb of Malabe. 

This Contact Centre can have over 100 dedicated agents capable of engaging with customers. Their expertise is set to improve the resource structure required to cater to a 24-hour, 365 day. 

In addition to accommodating DFCC’s CASA growth plans, the call centre has gone through numerous system upgrades in keeping with their vision of becoming the most digitally enabled and customer centric bank by 2025. 

The bank has also reiterated its commitment to cater to the premium customer segment with the introduction of dedicated teams to attend to matters relating to DFCC credit card holders. 

This call centre is equipped to provide customers in various segments end to end response for all their financial requirements.  

DFCC Bank PLC is a fully fledged commercial bank offering the full gamut of commercial and development banking services. The bank was also ranked amongst Business Today’s Top 30 businesses in Sri Lanka and was placed in the 25th position in Brand Finance Top 100 Most Valuable Brands, 2019. DFCC Bank is rated AA- (lka) by Fitch Ratings Lanka Ltd. 


The state-of-the-art Contact Centre



Share This Article

Facebook Twitter


1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.


Today's Columnists

‘Stutiyi’, my dearest Sri Lankan friends

Monday, 24 February 2020

My heartstrings have been pulled every day during the past few weeks. When following closely my home-country’s all-out efforts to fight the COVID-19 epidemic, I’m always being touched by the most concrete solidarity and the most sincere friendshi

COVID-19 in China: Testing the quality of humanity

Monday, 24 February 2020

Many opinions have been penned across the world over the outbreak of the new strain of influenza. It has killed thousands of innocent Chinese according to official figures. As it came from China, no candlelight vigil has been held in major cities in

Extremes of two world economies – Communist and Capitalist

Monday, 24 February 2020

Up until now, two major economies have dominated the world – the communist economy, militarily controlled and with only state enterprises (or so it was believed outside of their military borders) and the so-called capitalist economy that commenced

Parliamentary debate on forensic audit reports: Only two constructive suggestions

Monday, 24 February 2020

A debate without substance I spent two afternoons last week in watching the live debate on the forensic audit reports by Sri Lanka’s Parliamentarians. Sadly, there were only two Parliamentarians who made constructive suggestions that should merit a

Columnists More