Friday Apr 26, 2024
Friday Apr 26, 2024
Monday, 15 July 2019 00:39 - - {{hitsCtrl.values.hits}}
According to oldest.org (2019), Pando, the oldest living tree in the world, celebrates an estimated age of over 80,000 years
A resilient brand
A resilient brand is described and illustrated by many marketers as the ability for a brand to withstand or recover quickly from difficult conditions. For example, ‘a resilient brand can be compared to a long-lived tree – type of tree, strong roots, suitable height, and with suitable soil, it can withstand harsh conditions’. 
Why brands fail?
Fundamentally, to cure an illness and to suggest medication, first you need to identify the root cause of a problem. While many factors can cause a brand or excellent product or service to fail, such as weak management, lack of skill, financial mismanagement, etc. In most instances, it boils down to the basics. Organisations fail on investing time on the marketing mix – product, price, place, promotion while extending to people, physical evidence and processes in a service industry. Kodak, Nokia, Xerox, Blockbuster, Yahoo, Motorola, MySpace and Blackberry Motion are prime global examples.
Did you know?
According to oldest.org (2019), Pando, the oldest living tree in the world celebrates an estimated age of over 80,000 years. The secret formula is the combination or the correct mix which includes the type of tree (aspen), the root system, the type of soil in South-Central Utah, the height and the ability to continuously clone itself.
This tree has gone through numerous setbacks and turmoil in the form of, forest fires, tornados, earthquakes, human intervention and many other negative situations. However, Pando still stands tall.
The lesson
Like a brand, Pando has its correct marketing mix. The right mix has led to its resilience over time. So, what can 80,000 years of resilience teach us?
An Aspen tree has the ability to continuously clone itself – first get the product right, the base of the brand and the tangibility lies in the product itself. Any product has its lifecycle (PLC), after a certain time period, it requires to have a new look and feel to be relevant and competitive. For example, the change in the design of phones over time.
A location with supportive soil near a river in South-Central Utah – the location where the product or service is marketed is important. Identifying the ideal location or locations is critical. A brand must carve the market which the product can fit right in. For example, you cannot take a premium product and market it to a rural village; it will fail due to the lack of demand in the environment.
The suited height for the stability and longevity of the tree (if the tree is too short, it is more prone to an impact of a disaster, and if it is too tall, it has a higher chance of attracting lightning or instability due to the height. The price point on a product or service is critical. A maximum and a minimum price threshold for any goods or services exist. Essentially, brands need to figure out the best prince point for growth and stability. For example, a price tag which is too expensive or too cheap can kill the growth of any brand.
The strong root system and the ability to continuously clone itself–the promotion plays a critical factor for vitality. Having strong brand roots with consumers is critical. Also known as top of mind (TOM) and more importantly, any brand persona gets fatigued with time and it requires any brand to continuously relaunch/re-innovate itself. For example, if the brand does not reinvent itself, it will eventually reach maturity and thereafter decline gradually until failure.
“Crisis or change is like ‘time’, you have no control over it, but to go with it. It is inevitable.” The ability for brands, products and services to adapt and move forward, is the true test of resilience.
(The writer is a Chartered Marketer who is currently employed as a Global Marketing Manager for a leading multinational IT company, backed with experience and exposure in management, advertising, sales and marketing.)
