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Aspire RCM offers young professionals and RCM companies pathway to shine in booming KPO industry


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Aspire RCM, the only US Healthcare Revenue Cycle Management (RCM) training institute in Sri Lanka, offers young professionals and school leavers a pathway to pursue an exciting career in the fast-expanding US healthcare KPO industry in Sri Lanka. Aspire RCM is also providing RCM companies the opportunity to streamline their operations in order to enhance their employee knowledge and skill levels in RCM through their advanced training.

The US healthcare industry is a $ 3.2 trillion industry that is widely known to be stable and constantly expanding. These KPO companies are growing rapidly in Sri Lanka, creating a whole new line of work and providing employment opportunities for thousands of young Sri Lankans. The number of Healthcare RCM companies in Sri Lanka has grown from three to eleven from 2012 to 2018 while the number of employees has grown from 375 to over 2,000 and therefore the potential for KPO business from the RCM industry is significant. 

Aspire RCM’s main objective is to offer young Sri Lankans the basic industry knowledge through a specialised training course that will help them step into this booming industry. In order to achieve this, Aspire RCM offers a foundation training course titled “Basics in Medical Billing & RCM” which is a one-month course that gears them up to enter the industry.

Aspire RCM also offers several advanced courses for RCM companies to further the knowledge of their employees in the industry. The “Advanced Medical Billing” and “Advanced Medical Collections” are training courses for billing and collections executives who have served a minimum six months in their respective job roles. They also offer the “Corporate Management Training” course which is a tailor-made training course for aspiring managers of RCM companies to enhance their team management knowledge via customised management training specific to their industry. Additionally, they provide “Employee Assessment Consulting”, a convenient solution which RCM companies can utilise to obtain independent, third party reviews of their employees for the purpose of company promotions, performance evaluations and identifying training needs. 

Expressing his views, Aspire RCM CEO Shabney Ismail stated, “Entering the KPO industry can offer a young professional or a school leaver the chance to go up the career ladder and reach a greater position in life in a much shorter time than the traditionally popular careers of marketing, finance, ICT or management. The younger generation of Sri Lanka need to look at the newer opportunities coming into the country not just in US healthcare but in other industries as well. They should be willing to ‘think differently’ and look at these new career paths which gives them better Exposure to global business and a taste of the various cultures in different parts of the world.”

Explaining further, he added, “It would take a young school leaver at least a couple of years to get sufficiently qualified to get a good job that gives him or her a decent salary. By learning at Aspire RCM, school leavers can enter the KPO industry in only one month and start drawing a decent salary. Not only that, they would have to spend less than 10% of what they would spend on one of the traditional professional qualifications given out by the foreign bodies. When it comes to RCM companies, the advanced courses we offer help them to boost the knowledge and skill levels of their employees while the “Employee Assessment” services help them to streamline their business operations.”

Aspire RCM course offering will also provide school leavers from out of Colombo the opportunity to enter the exciting KPO industry. The institute is already mapping out plans to expand to different parts of the island so that school leavers from rural areas can easily access the courses. It is their way of giving back to the community by not only helping create employment opportunities but also providing a lucrative, viable career pathway to them.


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