Home / TOP STORY/ Bank’s priority customers’ data compromised?

Bank’s priority customers’ data compromised?


Comments / {{hitsCtrl.values.hits}} Views / Friday, 14 July 2017 00:11

Facebook

In an apparent serious breach of confidentiality, a leading private sector bank has mistakenly alleged to have compromised data of its priority customers.

Customers told the Daily FT that on Wednesday they received an email from the bank listing “exclusive offers” on consumer electronics from an online retail store. However, the same email had an exhaustive Excel sheet attached containing alleged details of priority customers. 

Usually priority customers are business leaders, Chairmen, CEOs, high net worth individuals, professionals, politicians and celebrities. Whilst some found the bulky email in the spam folder of their emails, the curious customers who had seen the Excel sheet and downloaded it were aghast and had alerted the bank apart from spreading the word around with concern. 

“This is a serious blunder caused by human error or otherwise,” an angry customer complained. 

After realising or being alerted to the grave error, the bank after an hour later from sending the email, had endeavoured to immediately recall the original email. 

Some IT experts said such recall and option to delete unread email was complex especially on web based emails. Most of the priority banking clients usually give their private emails.

Banking industry analysts said that the breach of confidentiality of customer information is serious and requires action by the Central Bank as well as the Board and shareholders of bank.

 


Share This Article

Facebook Twitter


DISCLAIMER:

1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.

COMMENTS

Today's Columnists

Our Cricket Board simply cannot deliver – why not they all quit honourably?

Tuesday, 18 June 2019

“It is necessary, therefore, for the Government to pay serious attention to the doings of Sri Lanka Cricket [board] and take immediate action to lift their game for the progress of our glorious game.” Question for Sri Lanka Cricket (board) Sri La


Yesterday Tamils, today Muslims and tomorrow who?

Tuesday, 18 June 2019

From the time of S.W.R.D. Bandaranaike’s election victory in 1956, one and only one issue had dominated political party campaigns in this country; and that was communalism. The Tamil community was the main focus of these campaigns for over 50 years


Those who go by social proof are easy prey to crafty schemers

Monday, 17 June 2019

Going after social proof Swiss writer and novelist, Rolf Dobelli, in one of the essays in his 2013 book ‘The Art of Thinking Clearly’, has given a fine warning to his readers. He has warned against going by ‘social proof’ or ‘majority view


Poson ponderings on positional power: ‘Authority vested’ vs. ‘authority wasted’

Monday, 17 June 2019

We witnessed a serene Poson Poya, in a far more improved security setting in Sri Lanka. Whilst the Sri Lankan life slowly returning to normal, political fronts do not appear to show the same. Has the political power become the people ‘pava’ (sin)


Columnists More