Home / HR / Arden, AHLEI training workshop on Guest Service Gold and Trip Advisor Reputation Management

Arden, AHLEI training workshop on Guest Service Gold and Trip Advisor Reputation Management


Comments / 464 Views / Thursday, 2 February 2017 00:04


IN-3

Arden Institute in collaboration with American Hotel and Lodging Educational Institute (AHLEI) successfully concluded its first ever public program for the hospitality industry. The response was overwhelming, and several leading hotels in Sri Lanka and Internationally branded boutique hotels in the south nominated their key frontline hospitality professionals to follow the workshop on Guest Service Gold Training and Trip Advisor Reputation Management workshop that was held at the Cinnamon Grand end of last year. 

Arden Institute invited Gladvin Rego to be the Facilitator. He is one of the regular and most respected Master Trainers of American and Hotel Lodging Association (AHLA) in India. Gladvin has spent 25 years of his life in hospitality and service sector, of which 18 were in teaching and training. 

This interactive workshop covered almost all that the frontline professionals should know when dealing with guests by exploring the seven key elements of guest service on how to be authentic in your dealings with guests, read the need, provide a surprise, make the effort, use your heart, follow through and be a guest champion. The comments from the participants such as “The Trip Advisor – Reputation Management too thought us how staff can encourage positive reviews by providing exceptional guest service”, “customer service should not merely be a service but something we should do within”, “learnt how to transform guest into our guest with the 7 key elements” “Bravo for the Facilitator”, “one of the best Facilitators I have met so far – well experienced and highly skilled” were most encouraging. 

“Gladvin was a breath of fresh air infusing much needed vim, vigour and newness to the art and science of hospitality lecturing and of guest service. Arden has received several requests on different topics of hospitality workshops, and we will be conducting them for some of our clients in-house, as well as public programs right through-out this year,” says Nedra Wickremesinghe – Executive Director of Arden Institute. They are located at 36 B, Bagatalle Road, Colombo 03, and can be contacted on T: +94 112500910, +94 777890060 e: info@ardeninstitute.com.


Share This Article


COMMENTS

Today's Columnists

Should the BOI be shut down?

28 July 2017

Justice Minister Dr. Wijeyadasa Rajapakshe very boldly stated at the Sri Lanka Economic Summit on Wednesday that the Board of Investment should be shut down. The BOI is the PM’s brainchild and an offshoot of the GCEC.  Wijeyadasa went...


Quotas with ‘zipping’ for women in local government

28 July 2017

The other day I met a woman who is a card-carrying member of a major political party. She is the president of the midwives association in her area. She exuded leadership. She has so much to share with her community about health, lifestyles and oth...


The delicious ironies of idiotic democracy

28 July 2017

Life, as a musically-inclined poet of a previous age once essayed, is what happens when you are planning to do something else. Well, the same may be said for the intentions of Good Governance: that the best-laid plans of mice and men gang aft agle...


‘Into Africa’ – from troubled continent to a land of opportunities

28 July 2017

It was the continent that made headlines for all the wrong reasons: the great famine in Ethiopia and HIV pandemic in 1980s, the Rwandan genocide in 1990s, and the Somalian civil war in 2000’s grabbed headlines. By mid-2000 some of the Afric...


Columnists More