Duo Software triumph in international arena

Duo Software Senior Manager – Product and Market Development Ajeewan Aru and Associate Software Architect Sukitha Jayasingha receiving the award

Duo Software bagged a ‘Merit Award’ at the Asia Pacific ICT Alliance (APICTA) Awards, held recently at the Grand Hotel in Taipei, just months after winning ‘Gold’ and ‘Merit’ Awards at the National Best Quality Software Awards (NBQSA). 

‘FaceTone’, Duo Software’s flagship cloud communication and collaboration platform was awarded ‘Merit’ under ‘Communication’ category amongst a total of more than 200 products and services, competing from 17 member nations. The award was presented to recognise excellence in product’s uniqueness, functionalities and features, quality, stability and reliability as well as its market potential. 

Asia Pacific ICT Alliance Awards is one of the premier international awards program, organised for the 16th consecutive year, by APICTA which provides a platform for ICT innovators and entrepreneurs in the region to catalyse and recognise indigenous ICT innovations to encourage economic and workforce development, trade relations and technology collaboration. 

‘FaceTone’ provides users the capability of operating and running a contact centre and customer service operations efficiently while saving costs and maximising revenue opportunities. It turns mountains of data of the call centre operations and converts into actionable insights which will give real time pulse of the call centre. FaceTone is also integrated with various social media platforms such as Facebook, Twitter, Google + and Skype, supporting businesses to be informed on the customer behavioural dynamics on social media and develop online presence to increase customer loyalty and the efficiency of the methods of communication. With FaceTone, the user can create, manage and monitor call centre operations anytime, anywhere from any mobile device, allowing businesses to serve the customers more effectively and efficiently. No matter the size of the business, FaceTone allows users to customise it as per their requirements – by engineering it to include variety of tools in one single platform.

Commenting on the achievement, Duo Software Founder and Chief Architect Muhunthan Canagey stated: “At Duo Software, our continuous effort is to help the enterprises to grow by providing them with a competitive advantage in terms of efficiency, cost reduction, revenue optimisation, and continuous value addition to their product or service offerings and this award signifies that our effort has been recognised internationally.” 

Adding to this Muhunthan says, “We are truly honoured and humble to accept the award and I express my sincere gratitude and appreciation to the energetic, dynamic and creative team at Duo and also to our customers for the trust and confidence placed in us throughout the past years which helped us to mark this achievement.”

Incorporated in 2004, Duo Software marks a global presence in catering to diverse industries including Business Intelligence, Billing, Work Flow Designing and Contact Centre and Task Management Solutions, targeting different market domains.