Browns reaches out to customers with improved and convenient services centres

In response to the growing market demand and in an attempt towards facilitating convenience for customers, Brown & Company PLC revamped its existing branches, under the banner of Browns Centre with the aim of enhancing customer experience and services.

Initially having catered primarily to agricultural and farming needs, providing 2 wheel and 4 wheel tractors and accessories, the improved one-stop full service centres, now offers a wider range of products and services, enabling a unique experience on visiting any of the Browns centres island-wide.

The centres in Kurunegala, Ampara, Dambulla, Dehiattakandiya, Colombo, Pettah, Galle and Vavuniya are now equipped with top selling brands such as LG, Sharp, Samsung, Sony, FG Wilson, TAFE, Yanmar, Makita MT and Eukanuba, to name a few. The revamp will also aid in enhancing the Browns brand name island-wide and in the minds of the consumers.

Brown& Company PLC recently ventured into ‘Browns Deals’ with the concept of offering the best brands of high quality consumer and electronic goods at the lowest price in the market. Browns Deals representatives will be stationed at each of the branches to assist customers with information, installation, transport and after sales services. The staff is trained and dedicated to the company’s long term vision of establishing a strong local presence and be an integral part of the country’s business hub by providing solutions that exceed customer expectations.

An interesting addition, is the availability of hardware items and industrial power related equipment and tools sold through Browns General Trading Division, Radiator related products from Browns Thermal Engineering, small to large scale Generators made available by Browns Power Systems division, Eukanuba pet food from Browns Pharmaceuticals etc., at all Browns Centres. This cross-selling concept adopted by Browns, creates an opportunity to further strengthen the trust the public has placed in Browns over its 140 years of existence and broadens the awareness of the range of products and services Browns has on offer.

Brown & Company PLC is a diversified conglomerate, managing a fast growing and valuable portfolio of brands across several key industry sectors such as Power Generation, Home and Office Solutions, Agriculture and Plantation Support Services, Pharmaceuticals, Investments, Marine and Manufacturing and Healthcare in which it holds top market position.

The deep understanding of the Sri Lankan consumer needs derived from being in business for over 140 years, has made the Group thrive in all its sectors of operation. Browns Group has been able to evolve and adapt to changing times and most importantly, to changing customer needs. The objective is to support the customer through their plans for growth and success.