NDB Bank excels in trade and payment processing

Commerzbank Frankfurt Senior Representative/Director Christian Von Zastrow presenting the award to NDB Head of Operations Reshanka Abayasekara. Commerzbank Director/Chief Representative India, Bhutan, Maldives, Nepal and Sri Lanka Peter Born (left) and NDB AVP Operations and Trade Services Rivindu Nanayakkara (right) participated at the awards ceremony

NDB’s processing hub has been in the limelight receiving international recognition from many international banks. 

Trade services of NDB which is ISO 9001-2008 certified and a key element in the processing hub of NDB has been of tremendous value in delighting customers with regard to the trade services offered and has been simultaneously showered with bouquets from correspondent banks overseas.  

The team has commenced a journey taking trade to the rural areas in an attempt to encourage, educate and promote imports and exports among local entrepreneurs instilling in them the confidence to take up the role of direct importers and exporters, a feature which has always been more Colombo Centric in the past. In pursuit of this goal the NDB trade team has carried out programs to create awareness in pre-selected rural markets for businessmen and women of the area. 

NDB has further strengthened its resources with Chief Operating Officer Rohan Muttiah joining the leadership of the bank. His previous experience and knowledge in Information Technology are expected to boost the capabilities and performance of NDB in pursuit of International Excellence in the field of shared services.                        

Being an active player in the Asian Development Banks trade finance program NDB trade services was awarded ‘Best partner bank in Sri Lanka for the Asian Development Bank – trade finance program’ (ADB-TFP) and the award ceremony was held in Singapore.  The Central Processing Unit within the hub handling payments and remittances also rose to the occasion fulfilling international correspondent banks stringent processing requirements and achieving excellent results.  With customer satisfaction always in mind and the dedicated approach of the team at central processing,  resulted in their being recognised for excellence in international payments amidst a very competitive environment  of banks in Sri Lanka.    

The most popular currency for payments is USD and the payments processing team at NDB were rewarded by HSBC New York for achieving unprecedented straight through processing (STP) levels at a ceremony held at HSBC head office in Colombo.  

NDB’s main Euro Correspondent Commerzbank Frankfurt has built up a close business relationship; they supported NDB at a seminar organised to create awareness among customers of the trends and developments in specific markets. Representatives of Commerzbank the main Euro Correspondent for NDB were in Colombo and presented an award to NDB for excellence in trade.