2011

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Today's Columnists

Customer as king: Getting it right

5 August 2015

  There is no doubt that satisfying customer needs is very critical and complex in today’s context and more often than not that ‘customer service’ is used as a strategy to keep customers ‘happy’....


Politicos fly too low, so people learn fast!

5 August 2015

     It’s been a rude awakening, it has this week. The electorate went to sleep dreaming of good governance and a free and fair election at last, hopefully, but awoke sweating with fright at the sound of gunfir...


The experience is the future

4 August 2015

By Ruchi Gunewardene With the passing of the industrial age and the digital age, as we embark on the next phase which is the age of imagination, we need to shed our old world thinking and move into the new magical world of ‘experiences&rsq...


A toss of the coin

4 August 2015

“This is to record that the Southern Expressway write in history as the first venture in expressway construction in our motherland was gifted to the people on the 27th day of November 2011 by His Excellency Mahinda Rajapaksa President of the...


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