Home / IT / Telecom / Tech/ Softlogic IT introduces ‘HappyOrNot’

Softlogic IT introduces ‘HappyOrNot’


Comments / {{hitsCtrl.values.hits}} Views / Thursday, 14 September 2017 00:00


 

Softlogic Information Technologies, one of Sri Lanka’s premier IT companies and a subsidiary of Softlogic Holdings PLC, have collaborated with ‘HappyOrNot’, a customer and employee satisfaction measuring and reporting automated solution with the aim of offering guaranteed satisfaction improvement for businesses in Sri Lanka. 

‘HappyOrNot’ together with Softlogic aims to measure your emotions from smileys to frownies one touch point away. The smileys indicate the satisfaction level of the customers, who decide to press the button of their choice which best relates to their current experience. Business can learn how well they perform to their service promise by collecting feedback instantly at the point-of-experience. Smiley Terminals capture the feedback, and Reporting Service analyses and reports all customer feedback data back, satisfying the global service standard measurements framework which would be vital towards the overall improvement of the relevant business. 

The best businesses in the world are driven by the mechanism of measure, follow and improve. HappyOrNot enables businesses to follow this process with the real-time data made available to understand one’s internal and external customers better. HappyOrNot is leading to enhance the productivity of the businesses whilst ensuring customers receive the best services as a result. 

The product has been designed to focus on business segments such as retail, healthcare, transportation, services and human resources, as well as any other industry which pursues customer satisfaction ranks.

Softlogic Information Technologies Director/CEO Roshan Rasool said, “To understand the satisfaction level of any customer is not an easy task especially when they seek a service and product and do not entirely respond with any remark in an instant manner. A terminal such as this will not only entice any customer to try feeding in a remark in a simple way as pressing a button but the businesses that use it will be able to gain vital information which would assist that company and leverage towards achieving their core business goals and improve their company’s outlook as a result.”

There are countless online survey sites that approach customers and seek their feedback but sometimes such platforms do not always provide an instant analysis. The HappyOrNot product acts in 3 ways – Measure, Follow and Improve. The 4 Smileys that depict customer preference will listen to customers and employees in all environments, give a full overview of the company’s physical and digital service performance measuring the feedback instantly, on location and online. 

An intelligent cloud-based reporting service will help understand the performance through the feedback results to track and follow the performance. Finally, it shares the feedback results internally and discusses improvement initiatives which will have further positive impacts on the business success. The innovative way in which smileys are collected and analysed instantly allows for a speedy result. A few good examples of airports which currently implement the HappyOrNot platform are Dulles International and Reagan National Airports in the USA.

Softlogic takes pride in introducing HappyOrNot, the global leader in instant customer and employee satisfaction reporting. HappyOrNot deliver clients world-class service on time – without exceptions. HappyOrNot’s broad experience in both European and US markets has enabled to gather an extensive worldwide market intelligence database. It currently serves several global industry leaders such as Lego, Microsoft, McDonalds, Baptist Healthcare, Zara, eBay, NIKE and IKEA.

 


Share This Article


DISCLAIMER:

1. All comments will be moderated by the Daily FT Web Editor.

2. Comments that are abusive, obscene, incendiary, defamatory or irrelevant will not be published.

3. We may remove hyperlinks within comments.

4. Kindly use a genuine email ID and provide your name.

5. Spamming the comments section under different user names may result in being blacklisted.

COMMENTS

Today's Columnists

Tamil actor Kamal Haasan stars in new role as political leader

Saturday, 24 February 2018

Srinivasan Kamal Haasan is one of India’s foremost film actors. Known popularly as Kamal, the talented and versatile thespian has not only excelled as an actor onscreen, but has successfully engaged in other cinematic spheres too. The multi-faceted


Yameen’s economic offensive to counter political adversity ahead of presidential poll

Saturday, 24 February 2018

The embattled Maldivian President Abdulla Yameen, who is facing intense political opposition both in and out of the country, hopes to win the September, 2018 presidential election using a combination of political belligerence and a strong economic pr


In the end, there was nothing

Saturday, 24 February 2018

Much more than a storm in a tea cup! To a non-discerning person, it all seemed like the final battle of the counter revolution. President Sirisena was up in smoke trying to oust Prime Minister Ranil Wickremesinghe for no articulated reason. He asked


Shouldn’t Govt. prevent parliamentary system from decay and destruction?

Friday, 23 February 2018

The wrong people teach us the best lessons. As a clever nation, we had always used our ballot and chased the wrong people


Columnists More