Home / / Janashakthi launches integrated IT platform to increase customer convenience

Janashakthi launches integrated IT platform to increase customer convenience


Comments / 1059 Views / Wednesday, 24 July 2013 00:00


Janashakthi launched the first phase of its homegrown, integrated IT platform, which streamlines insurance applications to facilitate all stakeholders. The company’s consolidated branch network is linked to a single platform, thus offering customers and employees hassle free access to information and flexibility to carry out transactions. This virtual platform has increased productivity, efficiency and created a paperless business process that benefits customers and employees alike. “Kudos to our IT team. They have developed a platform that provides best suited solutions to various requirements of our stakeholders. Especially as it is a homegrown solution, we have been able to meet the exact requirements of our customers and consolidate all aspects of our services,” said Prakash Schaffter, Managing Director of Janashakthi. Janashakthi was one of the industry firsts to use a windows based system from inception.  The company recently introduced an in house developed document management system replacing the previous system. The new system is integrated into all relevant insurance applications. In 2012, Janashakthi won an Asian Insurance Technology award for the innovative Geographical Information System (GIS) that maps local geographical data and assesses its insurance risk. In operation since July 2010, the Janashakthi GIS solution blends core insurance application data with publicly available GIS services through Google maps. Janashakthi applications and software are backed by a user friendly interface and a customizable process. This enables customers and employees a chance to easily navigate pages, gather information, analyse data online and perform transactions. “We have created apps for mobile phones and any internet enabled devices to service our customers better. The GPS enabled Janashakthi mobile apps allow our assessors to track exact geographical locations of a customer in case of a vehicle accident. The Janashakthi SMS system has helped to build a faster and a two way communication link between our customers and employees,” said Thilak Vithanage, Assistant General Manager IT, Janashakthi Insurance. The new Janashakthi interactive IT platform will provide online services in English, Sinhala and Tamil. In business for nearly decades, Janashakthi Insurance posted record profits of Rs. 800 million for 2012, and a consolidated Gross Written Premium of Rs. 7,985 million. Janashakthi has paid out over Rs. 20 billion in claims and it is known as one of the attractive companies for employer benefits and human capital development. It has spent over Rs. 60 million in training both locally and internationally as it pursues its co-strategy: ‘The smartest, most caring and ethical sales person in the insurance industry.’

Share This Article


COMMENTS

Today's Columnists

Why do agricultural value chains fail? Part (VII): Unforeseen institutional decisions

26 July 2017

Introduction Institutions are an integral part of value chains. Government institutes drive agricultural advisory services in most value chains. Advisory services can come from the Department of Agriculture, which is attached to the Centra...


Money laundering: Should the Inland Revenue Department play a greater role?

26 July 2017

Money laundering is presently a very timely topic, locally and internationally. A perpetrator of the offence of money laundering could be defined as:  (1) Any person, who— (a) engages directly or indirectly in any transaction in relat...


Apannaka Jathaka: Shedding light on modern strategy and management practices

26 July 2017

We are a nation that has forgotten many of our own infinite treasures passed on generation after generation by our forefathers. ‘Jathaka Katha,’ the stories of previous lives of the Buddha or stories of Bodhisattva which had been widel...


Falling in love with your strategies could be fatal

26 July 2017

Strategy is significantly influenced and shaped by the opportunities and challenges in the business environment. Therefore, strategising has to be a dynamic process, which means strategies must be open to change. When ego and emotions start to ...


Columnists More