Comments /7309 Views / Tuesday, 7 May 2013 00:00
SriLankan Airlines, the national carrier of Sri Lanka, revolutionising its world-class customer service, introduces self-service check-in kiosks at the Bandaranaike International Airport (BIA).
Specially designed for airlines and air travellers, the self-service check-in kiosk is a self-contained computer terminal which provides self-service check-in for single or multiple airlines. Kiosk has a user-friendly interactive touch screen monitor through which the customers can navigate the panels easily. Through the kiosk, passengers can check-in by entering their ticket numbers/ booking reference / FlySmiles membership numbers or by scanning the barcode on the electronic ticket.
SriLankan Airlines has positioned staff near the kiosks to help customers who would require any assistance to complete the check-in process.
The newest check-in option also allows the passengers to select and change their seats, enter their FFP information, enter passenger information by scanning the passport and print boarding passes. With the kiosks, the passengers carrying only hand luggage can proceed directly to immigration while those with check-in luggage can drop their bags at the Bag Drop Counter located just a few steps away from the kiosk terminals.
SriLankan Airlines Chairman Nishantha Wickramasinghe said: “We consider this a noteworthy move in our future plans to place SriLankan Airlines in an expedient position along with our planned entry to the Oneworld global travel alliance. The Airline recognises the need to adopt new technological advancements to be on par with the efficiency and speed in today’s aviation industry.”
SriLankan Airlines, Chief Executive Officer, Kapila Chandrasena said: “We have introduced kiosk check-in options to comply with IATA’s initiatives to streamline business processes and make air travel more convenient through advanced and extremely user-friendly technologies. It not only saves the passengers’ time by avoiding queues and delays but also gives them the freedom to choose or change their seats and print their own boarding passes.”
SriLankan Airlines, Chief Marketing Officer, G.T. Jeyaseelan said: “SriLankan Airlines views this as an opportunity to speed up passenger handling and improve the levels of customer satisfaction. With the introduction of the kioska, BIA will be able to use its existing facilities more efficiently and maintain better control over its infrastructure.”
With the stationing of kiosks in alternate check-in locations, transactions are likely to become faster while reducing the congestion at the airport check-in counters. These also help utilise employees for more in-depth customer relations and services.
Many world class airlines such as British Airways and Etihad and a few of the world’s busiest airports such Dubai, Heathrow and Singapore use self-service check-in kiosks to make their services more diligent and efficient.
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